Privacy Policy

Introduction

Welcome to Cixonoe.com ("we," "our," or "us"), a school of opera vocals. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identifiable Information: Name, email address, telephone number, postal address, and other information you provide when registering for our courses, subscribing to our newsletter, or contacting us.
• Non-Personal Information: Browser type, operating system, IP address, device information, and usage data.
• Payment Information: When you make a purchase, we collect necessary payment details. However, complete payment information is processed by our secure payment processors and not stored on our servers.
• Communications: We may keep records of your communications with us to help solve issues you might face.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and complete transactions
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Send promotional communications, such as special offers or information about new services
• Monitor and analyze usage patterns and trends to improve your experience with our website and services
• Personalize your experience and deliver content relevant to your interests
• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

Legal Basis for Processing (GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally rely on the following legal bases:

• Consent: When you have given us explicit consent to process your personal data for specific purposes.
• Contractual Obligations: When processing is necessary for the performance of a contract with you (e.g., to deliver the vocal training services you have requested).
• Legitimate Interests: When processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Legal Compliance: When processing is necessary to comply with a legal obligation.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Enable the website to remember your preferences.
• Statistics cookies: Help us understand how visitors interact with the website.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Access: You can request copies of your personal data.
• Rectification: You can request that we correct inaccurate personal data.
• Erasure: You can request that we delete your personal data in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal data.
• Data Portability: You can request the transfer of your data to you or a third party.
• Objection: You can object to our processing of your personal data.
• Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw this at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following cases:

• To our trusted service providers who assist us in operating our website and conducting our business
• When we believe release is appropriate to comply with the law or protect our rights
• In the event of a merger, acquisition, or sale of all or a portion of our assets

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.